PRN Receptionist

LifeCare Hospitals of North Texas • Carrollton, TX

2h • Onsite

About The Position

The Receptionist is responsible for creating the ideal first impression for welcoming and registering visitors and guests to LifeCare Hospital and wishing them well on their departure as well as courteously answering telephone calls. The Receptionist is actively involved in department activities, transdisciplinary team activities, and LifeCare activities to ensure individualized, patient-centered health care for all patient populations admitted to LifeCare Hospital. Patient Population: Has contact with patients in a non-clinical setting; understands and demonstrates appropriate behavior when interacting with patients in the adult (18-65 years of age) and geriatric (65 and older) populations. Supervision: Not applicable.

Requirements

• The knowledge and skills necessary to perform the position requirements are demonstrated through the successful completion of competencies established for the position, to include population served and other special needs of patients or customers, served by the department.
• Adheres to LifeCare policies, procedures, all safety plans, and all standards imposed by regulatory organizations.
• Regular attendance and timeliness is required.
• Ability to lift, move, transport and position equipment or supplies/materials up to ten (10) pounds without assistance; or over ten (10) pounds with the aid of mechanical assistance or assistance of personnel.
• Range of motion and mobility of self by positioning or moving around hospital to include sitting, standing, walking, bending squatting, stooping, kneeling, crawling, climbing, and reaching.
• Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information. Ability to exchange and express information by means of language and communicate information effectively.
• Ability to hear the nature of sounds. Ability to detect clinical alarms and conversation. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to monitor/assess performance of yourself to make improvements or take corrective action.
• Ability to see things at close range and match and/or detect differences between colors, including color and brightness.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
• Ability to keep your hand steady while moving your arm or while holding your arm and hand in one position.
• Ability to understand the implications of new information for both current and future problem-solving and decision making.
• Ability to identify problems and review related information to develop and evaluate options and implement solutions.
• Ability to respond to emergency or crisis in a calm and professional manner as a team member to resolve the crisis or emergency.
• Ability to work independently and perform routine and detail-oriented tasks. Ability to manage one’s own time.
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to collect and analyze numerical, written data and verbal communication to reach logical conclusions and ability to determine the time, place and sequence of operations or action.
• Ability to review, assess, record or type data quickly and accurately.
• Ability to view and operate required equipment.
• Ability to determine the kind of tools and equipment needed to do a job.
• Ability to determine resources needed to provide services to the hospital.
• High school diploma or equivalent is required.

Nice To Haves

• Six months experience in answering a hospital or multiple line switchboard or 1-2 years of front desk experience in a high guest contact environment (e.g., hospitality environment) is preferred.

Responsibilities

• Answers all incoming calls in a timely (within three rings), friendly, and professional manner demonstrating attentive customer service.
• Directs incoming calls appropriately while maintaining confidentiality; taking messages and relaying them in a timely manner; and demonstrating appropriate customer service with both internal and external customers.
• Assists visitors and employees in making out-going calls in a friendly and efficient manner.
• Greets visitors and guests and assists them by providing clear directions to their destination.
• Provides clerical assistance to other departments as needed.
• Maintains clean, comfortable, inviting atmosphere of hospital lobby reception area, promoting positive image, and preparing for a good first impression.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED