PRN PBX Operator

HCA Healthcare • Overland Park, KS

67d

About The Position

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PRN PBX Operator today with Overland Park Regional Medical Center. The PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure. Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.

Requirements

• High school graduate or equivalent.
• At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.
• Multiple line phone or switchboard skills.
• Basic computer skills.
• Experience with Word & Excel preferred.
• Proven customer service skills in working with public and emergency situations.

Responsibilities

• Cheerfully greet and assist external and internal callers on multiple incoming telephone lines.
• Provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
• Execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
• Understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
• Monitor all alarms located in PBX and notify appropriate personnel as required.
• Assist with updating the facility, phone directories and on-call lists.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED