PRN Patient Access Representative - Wound Care

LifePoint Health • Carthage, TN

102d

About The Position

As a PRN Patient Access Representative - Wound Care joining our team, you're embracing a vital mission dedicated to making communities healthier. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Your experience matters in this role, where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• High school diploma or equivalent is required.
• Computer experience is required.
• Critical thinking skills and ability to exercise decisive judgment.
• Ability to work with minimal supervision.

Nice To Haves

• Billing or collection experience is preferred.
• Knowledge of medical terminology is strongly preferred.
• Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.

Responsibilities

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Assigns medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
• Handles up-front collections inquiries including calling insurance company to obtain deductible and co-pay for patient responsibility.
• Calls patient to make them aware of up-front payment responsibility.
• Assists in successful resolution of payment of the bill in the most expedient manner.
• Maintains a current understanding of all options available including making payment arrangements and marketing financial alternatives to the patient.
• Ensures that all actions are thoroughly documented on all patient accounts.
• Assists self-pay patients with up-front financial payments.
• Researches the patients visit history to ensure compliance with third party payer requirements.
• Collects co-pays and other funds from patients based upon established criteria.
• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED