PRN Nutrition Assistant - Call Center

Cleveland Clinic•Akron, OH

2d•Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families. Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment. You will intake calls from patients for breakfast, lunch, and dinner as well as verify and enter orders into our dietary menu system. Maintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role. Your efforts can leave a positive impression on patients and their families every day. A PRN caregiver in this position works varying days and hours from 6:00AM – 2:30PM or 10:00AM – 6:30PM, including weekends and holidays.

Requirements

High School Diploma or GED
Ability to understand dietary terms and information
Proficiency in the use of basic computer software applications
Must be able to lift 30 lbs or more.
Follows standard precautions using personal protective equipment as required.

Nice To Haves

Six months of dietary experience

Responsibilities

Deliver and pick up menus from patients and units.
Explain the meal selection process to new patients and assist with menu selections.
Obtain patient preferences, dislikes and other information to ensure quality food delivery to patients.
Assist patients with menu selection either over the phone or in person to verify meal selections based on established schedule or as required.
Offer various food options based on patients' diet orders and availability from the kitchen.
Enter the appropriate information into a hand-held system or computer.
Review entries for proper adherence to dietary orders.
Follow-up with patients if menu selections appear incomplete or insufficient.
Handle a large volume of inbound patient calls in a timely manner.
Collect and process patient meal selections efficiently using the CBORD system.
Ensure patient safety and accuracy by utilizing two patient identifiers during all communications.
Escalate critical issues to management promptly to ensure resolution and maintain efficiency.
Ensure prompt response to requests for service and follow up if delays or product availability problems are identified.
Update patient lists to verify meal selections or diet order changes.
Check trays for accuracy prior to meals being delivered to patients.
Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes and verify with a Registered Dietitian if necessary.
Provide excellent service to others by monitoring computer messages, following through on all requests, notifying the appropriate caregivers, answering the phone, following up on messages and acting to remedy complaints.
Perform various clerical duties, run lists and worksheets and distribute to staff and assist with inventory and storage of menus and other items.
Prepare items for unit orders, stock supplies, fill orders from inventory with proper documentation for charging and adhere to order amounts and standard stock levels.