PRN Customer Service Representative - Pediatrics - Page Field
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About The Position
The PRN Customer Service Representative position at LPG Pediatrics in Fort Myers, FL, is designed for individuals who are passionate about providing exceptional customer service in a pediatric healthcare setting. This role is crucial in ensuring that all patient business activities are handled efficiently and effectively within the practice. As a Customer Service Representative, you will be part of a team that is dedicated to creating a positive experience for patients and their families. Your responsibilities will encompass a variety of tasks that are essential for the smooth operation of the department, including managing phone calls, scheduling appointments, and assisting with patient check-ins. You will also be responsible for verifying insurance information, obtaining authorizations, and handling pre-certifications and referrals. Additionally, you will play a key role in posting charges, initiating collections, and maintaining accurate medical records. This position operates on a PRN basis, meaning that hours are not guaranteed, and you will be required to work as needed, including weekends and holidays. The ideal candidate will be flexible and available during the hours of 7 AM to 7 PM, Monday through Sunday. The role may also involve managing business services for various accounts, including workers' compensation and commercial carriers, depending on the specific needs of the practice. As a Customer Service Representative, you will be expected to perform other duties as assigned by the Manager or Supervisor, contributing to the overall efficiency and effectiveness of the department.
