PRN Crisis Hotline Counselor

Youth Villages•Memphis, TN

2d•$20 - $22

About The Position

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit www.youthvillages.org Program Overview: Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages. SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.

Requirements

Master’s degree in a social services discipline (preferred)
Bachelor’s degree in a social services discipline (required)
Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
Applicants who are provisionally licensed (LMSW, LCSW, LPC, LMFT) or working towards licensure (strongly preferred)
Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.
Strong organizational skills and attention to detail
Excellent written, verbal, and oral skills
Ability to manage multiple priorities simultaneously
Basic computer knowledge
Ability to maintain a flexible schedule

Nice To Haves

Experience working with at-risk youth and/or families in a volunteer, internship, or paid position (preferred)
One year of clinical experience (preferred)

Responsibilities

Manages the 24-hour triage crisis hotlines
Dispatches counselors into the community to respond to calls
De-escalates and screens conversation for safety concerns
Preserves the dignity of those we serve and works cooperatively with the community
Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills
Completes accurate and timely documentation in an electronic medical record system (EMR)
Performs other duties as assigned