PRN Call Center Triage RN

Munson Healthcare•Traverse City, MI

16h•Remote

About The Position

The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information. The RN applies physiological, psychosocial and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum. The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care and provides comfort to the worried well. The RN communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.

Requirements

Graduate of a recognized accredited school of nursing and currently licensed as a Registered Nurse (RN) and in good standing with the State of Michigan is required
Excellent analytical, communication, facilitation, and computer software skills are required.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

BSN Preferred and Certification in the specialty area of practice is encouraged.
Care management experience
Patient Triage experience
Ambulatory/Clinic-based Patient Care experience
Experience as participant in continuous quality improvement