Private Wealth Operations Manager
About The Position
The Wealth Ops Manager will be responsible for managing all activities relating to the Wealth Management function within the Operations Department and you will manage a team of Service and Support Specialists. The Wealth Ops Manager is responsible for the direct daily supervision, coaching, and development of the colleagues in their department. Primary responsibilities include: Manage the risks associated with transaction and exception processing of investment products in a bank environment. Subject matter expert in all matters pertaining to Wealth Management Operations and will be responsible for providing guidance on escalated items. Ability to resolve issues/escalations in a timely manner, with the ability to communicate resolutions to end clients and internal clients effectively. Perform quality control audits on paperwork and transactions, to ensure service standards are met, policies and procedures are followed, and all risk and regulatory supervision is completed. Manage, direct, and coordinate the daily activities of the Wealth Management operations group using independent judgement and discretion. The productivity of the team, implementing strategy, and ensuring that all functions and colleagues are working in the most efficient manner possible. Create, implement, and maintain formal coaching and development program. Coaching and development of colleagues Monitoring to ensure service levels are met Embed and embrace continuous improvement within the team Develop procedures and training plans as new products and services are deployed Participate in system testing when necessary Monitor daily workflows and make necessary adjustments to staffing Provide exceptional customer service to clients and advisors Work directly with other Wealth Ops Managers and leaders in support of decision making regarding all operational improvements or required procedure change Ability to work effectively with sales leadership and sales managers daily
Requirements
- Demonstrated experience working in a Wealth Management Operations Team Lead role minimum of 3 years, or, proven experience in wealth management service and support.
- 5+ years Brokerage Operations experience needed.
- FINRA Series 24, 63, 66, and Series 7 required, or ability to obtain within 90-days of joining.
- Ability to prioritize multiple projects and tasks dependent on risk and client experience.
- Expertise in Wealth Management Operations processes.
- Knowledge of brokerage system and troubleshooting thereof
- Excellent judgement and strong collaboration with the wider team
- Proficiency in PC skills and MS Office
- Excellent communication skills (verbal & written)
Nice To Haves
- Demonstrated successful stable work history
- Bachelors degree
Responsibilities
- Manage the risks associated with transaction and exception processing of investment products in a bank environment.
- Subject matter expert in all matters pertaining to Wealth Management Operations and will be responsible for providing guidance on escalated items.
- Ability to resolve issues/escalations in a timely manner, with the ability to communicate resolutions to end clients and internal clients effectively.
- Perform quality control audits on paperwork and transactions, to ensure service standards are met, policies and procedures are followed, and all risk and regulatory supervision is completed.
- Manage, direct, and coordinate the daily activities of the Wealth Management operations group using independent judgement and discretion.
- Create, implement, and maintain formal coaching and development program.
- Coaching and development of colleagues
- Monitoring to ensure service levels are met
- Embed and embrace continuous improvement within the team
- Develop procedures and training plans as new products and services are deployed
- Participate in system testing when necessary
- Monitor daily workflows and make necessary adjustments to staffing
- Provide exceptional customer service to clients and advisors
- Work directly with other Wealth Ops Managers and leaders in support of decision making regarding all operational improvements or required procedure change
- Ability to work effectively with sales leadership and sales managers daily
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
