Private Wealth Client Officer

RWA Wealth Partners LLC•Newton, MA

14h•$80,000 - $120,000

About The Position

The Client Officer is a key point of contact for a client relationship and is responsible for enhancing the overall relationship through excellence in client service. Professionalism, client focus, and an understanding of the fundamentals of the investment advisory business, wealth management concepts, and financial systems are critical. This position will oversee client accounts and develop long-term relationships by participating in client meetings, acting as the client liaison, communicating with the client regularly, and processing requests.

Requirements

5+ years’ experience in a wealth management role
Series 65 or similar financial industry exams
A Bachelors' Degree in a business-related discipline
Excellent verbal and written communication and presentation skills
Excellent attention to detail, organizational skills, and ability to multi-task
Excellent analytical, technical and problem-solving skills
Proficient at Salesforce, DocuSign, eMoney, Orion, Excel, PowerPoint, and Word
Proven track record of working with a high performing team
Ability to work in a fast paced and growing environment

Nice To Haves

Actively pursuing or aspiring to get CFP designation a plus
Knowledge of Fidelity and Schwab platforms a plus

Responsibilities

Support the Wealth Advisor with their client growth and retention goals, which are firm-wide goals.
Build strong relationships with clients and become a point of contact for their client service needs.
Obtain deep understanding of all business processes and policies to serve as the subject matter expert for your team.
Coordinate with other team members such as the Client Officer and Admin Team on all client deliverables such as account opening and account maintenance.
Meet with the Wealth Advisor and Client Officer team regularly to provide status updates on client requests, Client Officers are responsible for keeping the team organized and informed.
Oversee all processing life cycles for account opening, account maintenance, and money movement to ensure timely and accurate execution.
Participate in financial planning related activities which includes data entry in eMoney, attend or schedule planning meetings, and prepare meeting materials.
Enhance the client relationship by proactively engaging the client and following up on in progress items such as paperwork, ad hoc requests, and planning related items.
Execute and verbally confirm money movement requests for clients including but not limited to wires, journals, EFTs, checks; and work closely with the Wealth Advisor to ensure all client’s Required Minimum Distributions are met.
Maintain client data in Salesforce for workflow processes such as account opening and onboarding, money movement, or offboarding; ensure all required information is provided by the client for quality control.
Work directly with clients on high level and complex requests such as estate re-registrations.
Follow internal compliance guidelines for industry SEC requirements of new and existing client accounts.