Private Wealth Associate

CIBC • New York, NY

22h • $60,000 - $70,000

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Private Wealth Associate, you are responsible for providing administrative support and high-quality customer service to clients and prospects in a channel, liaising closely with the business and clients to complete tasks. You will demonstrate solid written, verbal, interpersonal and analytical skills to prepare and maintain marketing and other materials, compile reports, process expense report documentation, and maintain and develop the client database. In addition, you will support best practices and handle incoming telephone calls and emails to address client requests in a professional and client-focused manner. You will make recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. Provide high quality, high touch service to Private Wealth Management (PWM) clients in collaboration with Relationship Managers, client service and administrative teams. Manage new account onboarding at external custodians with responsibilities including but not limited to opening new accounts and the facilitation of account funding and cost basis input. Foster relationships and superior quality work between employees and CIBC Private Wealth senior team members. Handle inbound and outbound telephone calls in a professional and courteous manner; route calls to the appropriate parties; and conduct necessary follow-up to satisfy client requests. Research, follow-up and resolve client inquiries and problems through effective interaction with clients, custodial partners, CIBC Private Wealth Relationship Managers, and operations departments in a timely and professional manner. Prepare material for client and prospect presentations, meetings, and reviews. Proactively assess and identify optimal service needs, developing material, automating processes, and enhancing solutions and support for clients and CIBC Private Wealth Relationship Managers. Conduct ongoing audits of account profile and portfolio characteristics to ensure fulfillment, accuracy, and alignment, executing actionable tasks in a timely manner. Log and track all customer interactions, including calls, emails, and meetings, as tasks and events in Salesforce. Create new prospects, households, accounts, and opportunities with accurate and detailed information. Build and maintain dashboards for business reporting needs. Work cross functionally with team members supporting similar lines of business, providing direct backup support as needed. Participate in other duties as requested by Relationship Managers, Office Head and Firm Management.

Requirements

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You have strong technical skills with Microsoft Office suite, particularly Excel, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process.
• You are driven by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You are detail-oriented with a strong interest in client service and reporting.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
• You have a degree in accounting, finance, or a related field and/or 3 years of experience in banking or financial services industry.

Responsibilities

• Provide high quality, high touch service to Private Wealth Management (PWM) clients in collaboration with Relationship Managers, client service and administrative teams.
• Manage new account onboarding at external custodians with responsibilities including but not limited to opening new accounts and the facilitation of account funding and cost basis input.
• Foster relationships and superior quality work between employees and CIBC Private Wealth senior team members.
• Handle inbound and outbound telephone calls in a professional and courteous manner; route calls to the appropriate parties; and conduct necessary follow-up to satisfy client requests.
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, custodial partners, CIBC Private Wealth Relationship Managers, and operations departments in a timely and professional manner.
• Prepare material for client and prospect presentations, meetings, and reviews.
• Proactively assess and identify optimal service needs, developing material, automating processes, and enhancing solutions and support for clients and CIBC Private Wealth Relationship Managers.
• Conduct ongoing audits of account profile and portfolio characteristics to ensure fulfillment, accuracy, and alignment, executing actionable tasks in a timely manner.
• Log and track all customer interactions, including calls, emails, and meetings, as tasks and events in Salesforce.
• Create new prospects, households, accounts, and opportunities with accurate and detailed information.
• Build and maintain dashboards for business reporting needs.
• Work cross functionally with team members supporting similar lines of business, providing direct backup support as needed.
• Participate in other duties as requested by Relationship Managers, Office Head and Firm Management.

Benefits

• At CIBC, we offer a competitive total rewards package.
• This role has an expected salary range of $60,000 – $70,000 for the market based on experience, qualifications, and location of the position.
• The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.
• CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
• At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees