Private Market Exchange Operations, Senior Analyst

Hightower•Chicago, IL

28d•$120,000•Hybrid

About The Position

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA). Your Future Team Hightower’s Investment Management team is dedicated to owning and operating the end-to-end investment platform (Hightower One) that facilitates delivery of investment solutions to our advisor’s end clients. We manage a diverse suite of investment platforms, oversee implementation of investments, and collaborate with advisors to deliver best-in-class experience. Our team partners with research, investments, trading, operations, and technology to ensure we drive an innovative, compliant, and seamless experience. We are a collaborative, driven, and forward-thinking group passionate about delivering excellence, supporting advisor growth, and helping clients achieve their financial goals. What You’ll Do As a Private Market Exchange Operations Senior Analyst, you will serve as a key pre-investment operations support for the firm’s private market investment platform. You will be responsible for overseeing day-to-day operational workflows, supporting advisors through the subscription process, and escalating issues appropriately on behalf of our advisors to vendors/funds where appropriate around operational/subscription issues that arise.

Requirements

5+ years of private market investment operations experience, including exposure to investor onboarding, subscription document workflows, and KYC/AML requirements.
Understanding of iCapital or other private market investment platforms.
Experience working directly with financial advisors and comfortable creating training material or user guides to aid them through the processes.
Ability to explain complex processes in clear, user-friendly language.
Process driven with experience documenting processes and an understanding of end-to-end impacts.
Proven ability to engage and collaborate with stakeholders across business and technology teams.
Comfortable in a dynamic, and entrepreneurial environment.

Responsibilities

Understand the end-to-end pre-investment workflow managed through Hightower’s Private Market Exchange (PMX) and oversee necessary administration to ensure appropriate access, data accuracy, compliance, and operational efficiency.
Provide white glove service and support to advisor practices utilizing the PMX platform, including offering training and support, managing escalations with vendors and/or funds, and resolving any data or access issues as they may arise.
Manage the vendor support relationship around platform operations and service delivery, including establishing SLAs and helping advisors navigate external channels.
Ensure appropriate hand off to post investment reporting as commitment file transfers over to Accord and the client reporting team.
Provide insights and feedback from the field to inform ongoing operational process improvements.
Develop detailed training materials and support the distribution and education of processes and best practices out to the field.
Document and maintain Standard Operating Procedures around the platform and help develop KPI or other metrics to monitor process success.
Assist with testing, documentation, and deployment of new platform functionality.
Contribute to reporting, analytics, and audit processes to enhance transparency and accuracy in investment operations.

Benefits

Coverage on the first day of employment for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
Mother’s lounge onsite
Flexible PTO plan
Hybrid work schedule (minimum of 3 days in office)
Free brand-new gym in the Chicago office
401k matching plan
HSA employer contributions
Student loan assistance
Pet insurance
Base salary of $120,000 plus discretionary bonus (exact base salary amount will be dependent on experience)