Private Events Manager- Ludlow House
About The Position
This position will be responsible for managing and executing quality events, including client and partner liaison. Enter all leads into Tripleseat and create a booking or “soft hold”. If date is unavailable, provide alternative dates or venue for member Private events duties, including but not limited to booking events, creating contracts, BEO’s, sending proposals, catering and other as required. Maintain, update and track event changes in Tripleseat Tasked with scheduling & payroll duties as required Perform sales site visits with clients, including pre-event walk throughs. Make introduction to Head of Private Events depending on site and overall scope of the event should it exceed the capacity of a single space and require a buyout. Update internal meetings, including catering and setup in calendar in Event Booking System. Generate weekly report of upcoming private events and their statuses to send out to Operations teams and Head of Private Events Work closely with the Member Events team to ensure that spaces are not double booked, or event times do not overlap Coordinate with other departments to communicate event needs (for example, maintenance, AV, housekeeping, etc.) Work closely with third party vendors and schedule as needed and obtain approval in writing from Head of Private Events before confirming any order that creates a financial obligation for the company Organize, store and update event contracts, receipts and any other pertinent event documentation Email receipts to clients after events and address any questions and/or concerns promptly. Maintain positive attentiveness to service, responding positively to guests needs and ensuring timely resolution to issues To ensure client confidentiality is maintained always. Manage schedule to be at the appropriate property as per schedule. Performs other duties as assigned by Head of Private Events.
Requirements
- Proficient in Tripleseat software
- Working knowledge of Outlook, Excel, Word, InDesign, Adobe software
- Must have flexible schedule including days shifts, evening shift, holidays, and weekends
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
- A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
- Ability to multitask and work in a fast-paced environment
Responsibilities
- Managing and executing quality events, including client and partner liaison
- Entering all leads into Tripleseat and create a booking or “soft hold”
- Providing alternative dates or venue for member if date is unavailable
- Booking events, creating contracts, BEO’s, sending proposals, catering and other as required
- Maintaining, updating and tracking event changes in Tripleseat
- Scheduling & payroll duties as required
- Performing sales site visits with clients, including pre-event walk throughs
- Making introduction to Head of Private Events depending on site and overall scope of the event should it exceed the capacity of a single space and require a buyout
- Updating internal meetings, including catering and setup in calendar in Event Booking System
- Generating weekly report of upcoming private events and their statuses to send out to Operations teams and Head of Private Events
- Working closely with the Member Events team to ensure that spaces are not double booked, or event times do not overlap
- Coordinating with other departments to communicate event needs (for example, maintenance, AV, housekeeping, etc.)
- Working closely with third party vendors and schedule as needed and obtain approval in writing from Head of Private Events before confirming any order that creates a financial obligation for the company
- Organizing, storing and updating event contracts, receipts and any other pertinent event documentation
- Emailing receipts to clients after events and address any questions and/or concerns promptly
- Maintaining positive attentiveness to service, responding positively to guests needs and ensuring timely resolution to issues
- Ensuring client confidentiality is maintained always
- Managing schedule to be at the appropriate property as per schedule
- Performing other duties as assigned by Head of Private Events
Benefits
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
