Private Events Associate

Maymont Foundation•Richmond, VA

About The Position

Maymont is a 100-acre historic estate and park, located in Richmond, Virginia, with many unique experiences for all to enjoy, including the historic Maymont Mansion, The Robins Nature Center, arboretum, formal gardens, and habitats for native Virginia wildlife and farm animals. Since 1975, Maymont has been maintained and operated by the nonprofit Maymont Foundation, committed to creating experiences that delight, educate and inspire its guests. The Maymont Foundation is seeking part-time Private Events Associates to work with Maymont's Events team to create a positive and memorable experience for community events and private rental clients. The ideal candidate will have excellent customer service skills and the drive to ensure an enjoyable environment for all rental clients and Maymont guests. Private Events Associates must have availability to work Dominion Family Easter (April 4th), Herbs Galore (April 25th), Vintage On The Green (May 16th) and Summer Kick-Off (June 5th/6th). This position reports to the Event Operations Manager.

Requirements

High school diploma or GED
Customer service in events, hospitality, or similar guest-facing environment
Excellent customer service skills
Ability to professionally and courteously communicate during fast-paced and high-demand situations
Demonstrated ability to collaborate within and across teams
Ability to work flexible shifts including nights, weekends, special events and holidays. Weekday availability is desired but not required
Basic computer competency required (MS Office, web-based software)
Flexibility and creativity
Ability to pass a background check
Valid driver's license required with reliable transportation to/from Maymont
Frequent sitting, standing, walking and talking for extended periods
Frequent climbing, bending, stooping and lifting up to 50 lbs.
Ability to work inside and outside in all weather conditions
Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus

Responsibilities

Provide venue support for various private rental events such as wedding ceremonies, receptions, corporate outings, baby showers, holiday and birthday parties.
Opening and closing of venues, confirming that venues are clean and properly prepared ahead of client arrival
Act as day-of Venue Point of Contact for rental clients. This includes providing exceptional customer service, supporting A/V set-up and troubleshooting, and coordinating with Manager and/or Park Operations to address venue issues that arise during rentals
Recognize and respond to needs and emergencies as they arise
Be familiar with Maymont's venues and rental packages, rules and policies
Solve on the job issues by using effective critical thinking and decision-making skills
Address client concerns in a friendly and courteous manner
Provide event feedback and identify common problems and solutions
Support organization-wide events and programs with flexibility to work early mornings, nights and weekends
Assist with other duties and tasks as assigned