Private Cloud AI Customer Engineer

Hewlett Packard Enterprise-posted 2 months ago
$103,400 - $237,000/Yr
Frisco, FL
5,001-10,000 employees
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This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

  • Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product.
  • Project manage the customer and use case.
  • Provide hands-on support and guidance during the first three months post-purchase.
  • Conduct informal product training sessions to help customers understand and utilize the product effectively.
  • Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates.
  • Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience.
  • Guide customers through the initial adoption of their first use case, providing technical expertise and best practices.
  • Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success.
  • Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions.
  • Monitor customer progress and provide proactive support to ensure early value realization from the product.
  • Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience.
  • Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process.
  • Demonstrated expertise in managing multiple complex projects simultaneously.
  • Strong customer service orientation, with a focus on delivering exceptional support.
  • Strong analytical and problem-solving skills to quickly identify issues.
  • Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
  • Strong teamwork skills and the ability to work collaboratively with cross-functional teams.
  • Ability to understand and empathize with customer challenges and provide supportive solutions.
  • Initiative to anticipate customer needs and address potential issues before they arise.
  • Keen attention to detail to ensure accurate and thorough support and documentation.
  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • Solutions Design
  • Testing & Automation
  • User Experience (UX)
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
  • Programs catered to helping you reach any career goals you have.
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