Private Client Relationship Manager
About The Position
We’re looking for a Private Client Relationship Manager (PCRM) to help us deliver an exceptional experience for our most valued clients. In this role, you’ll work closely with our Senior PCRM, our Direct-to-Consumer team, and marketing colleagues to drive acquisition, engagement, and long-term relationships that create lifetime value. Your mission? To recruit, engage, and nurture The Macallan’s most loyal fans—building advocacy and deep connections with those who truly love the brand.Day to day, you will deliver the PCRM agenda and operate within the wider marketing structure, building skills and capability across the multi-functional organization with high value in customer PR, goodwill, positive brand perception and relationship.
Requirements
- To thrive in this role, you’ll bring a strong background in relationship management and a passion for delivering exceptional client experiences.
- You’ll need excellent communication and interpersonal skills, with the ability to build trust and long-term connections.
- A strategic mindset, commercial awareness, and the confidence to collaborate across teams will help you succeed.
- Most importantly, you’ll be someone who understands what it takes to create meaningful relationships with high-value clients.
Nice To Haves
- Experience in luxury brands, hospitality, or premium client services is a big plus, along with a track record of driving engagement and loyalty.
Responsibilities
- Collaborate with the PCRM team, Advocacy Team, and Brand Team, to build, develop, and deliver the UHNWI recruitment, engagement, and retention strategy, creating opportunities to establish network and build rapport with potential clients for recruitment
- Organize and execute the annual series of event per programme schedule to recruit, retain and engage with a focus on UHNWI in building transaction, advocacy, and relation value
- Identify and recruit new Private clients into the programme and build trusted relationships with the most beloved brand fans
- Be a product and category expert with full range expression education, education on history of The Macallan and new release narratives
- Propose and plan together with the brand team and commercial team direct private consumer programmes, relationship building, events, personal PR, network, product launches and events
- Continuously work within the sales operations framework and financial model/ margin structure managing all DTC sales operations.
Benefits
- Salary $105,000 - $130,000 per annum + Annual Bonus
- 25 days of Vacation Time - including Holiday Break from December 25th through 31st
- Sick Leave Days and Company Holidays
- Health Insurance with Premiums fully paid by Edrington for Employees and Dependents
- Save for retirement and invest in your future - 401(k) Retirement Plan with Company Match
- Additional benefits include Life Insurance and Disability Plans, Pre-Tax Benefits, Fitness Reimbursement Program & Tuition Reimbursement Program
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
- Experience our exceptional brands with a generous annual product allowance and through Company Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
