Private Client Relationship Manager II

Citizens Financial Group, Inc.•Naples, FL

38d

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals. As part of the Core Banking Division, the primary objective of a Private Client Relationship Manager II will engage directly with our affluent and high-net-worth clients toexceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. The Private Client Relationship Manager II, along with a Private Client Financial Advisor or High Net Worth Wealth Advisor, and Certified Financial Planners, create the Citizens Private Client team. They provide a tailored expertise to a defined book of affluent and high-net-worth clients. As part of this team, you will provide the banking and lending solutions necessary to help clients save and grow their assets in a tax-efficient way, manage debt effectively, secure their income to live the lifestyle they dream of, protect their family for life's 'what-ifs' and prepare them to leave a legacy. Additionally, this discovery will identify opportunities to introduce the client to a Financial Advisor to broaden the relationship with investments to further expand the client's relationship across Citizens. Provide initial outreach to facilitate needs analysis and identify opportunities with the goal of acquiring investment and lending relationships. Utilizing experience and judgement analyze, interpret, and understand individual client profiles (internal and external data), trends and insights based on artificial intelligence Cultivate relationships from initiating contact and conducting follow-up communications to create opportunities for referral/sales Leverage Smart Lead data intelligence, in addition to information learned during discovery session(s) to effectively articulate "Why Citizens" through understanding the affluent client value proposition and being able to connect your interpretation and understanding of the client's needs to potential Citizens' solutions. Build a comprehensive client profile, including documentation of client's short- and long-term goals, the client's current financial picture, as well as creating an initial gap analysis to identify potential opportunities for the client. Document all client engagements, activities, notes, and other important information utilizing the CRM tool Transition prospects seamlessly from initial outreach to warm leads for partners Introduce clients to appropriate colleagues across Citizens who will execute solutions to help the client meet their financial goals. Expand and maintain relationships with internal business partners. Continually build knowledge and capabilities within the industry segment and stay current with competitive trends

Requirements

Excellent written and verbal communication skills
Experience in proactive outbound sales prospecting
Excellent time management and organizational skills
Ability to work in a collaborative team environment
Business development experience with a proven track record of identifying and transitioning high quality introductions
Relevant financial services experience preferred.
Familiarity with consumer lending solutions.
Familiarity with sales of banking products and services required.
Experience with investment product referrals and sales preferred.
Knowledgeable of regulatory requirements to ensure a sound control environment.
High School or GED; Bachelor's Degree in Business (5+ years wealth management, relationship management, private banking, or other relevant experience, with a proven track record of success)
Certification/license: SIE required, and at least one of the three following licenses required for application: Series 6 or 7 (7 preferred), 63 (or 66), and Life and Health Insurance Licenses
Safe Act - successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Responsibilities

Provide initial outreach to facilitate needs analysis and identify opportunities with the goal of acquiring investment and lending relationships.
Utilizing experience and judgement analyze, interpret, and understand individual client profiles (internal and external data), trends and insights based on artificial intelligence
Cultivate relationships from initiating contact and conducting follow-up communications to create opportunities for referral/sales
Leverage Smart Lead data intelligence, in addition to information learned during discovery session(s) to effectively articulate "Why Citizens" through understanding the affluent client value proposition and being able to connect your interpretation and understanding of the client's needs to potential Citizens' solutions.
Build a comprehensive client profile, including documentation of client's short- and long-term goals, the client's current financial picture, as well as creating an initial gap analysis to identify potential opportunities for the client. Document all client engagements, activities, notes, and other important information utilizing the CRM tool
Transition prospects seamlessly from initial outreach to warm leads for partners
Introduce clients to appropriate colleagues across Citizens who will execute solutions to help the client meet their financial goals.
Expand and maintain relationships with internal business partners.
Continually build knowledge and capabilities within the industry segment and stay current with competitive trends

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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