Private Client Associate

Jefferson Bank•San Antonio, TX

About The Position

JOB FUNCTION: Deliver & cultivate exceptional service to high-net worth individuals, their families, trusts, foundations and businesses. Develop strong, long-term relationships with existing and new customers, making recommendations, and providing extensive product knowledge and problem-solving skills. Administer the core operational tasks of the Private Bank on a daily basis.

Requirements

Cash handling and general banking knowledge
Experience providing customer service through various forms of communication (face to face, email, and telephone)
1-3 years' experience of working in a financial services environment or consultative sales and support environment for entry level candidates
5 or more years' experience of working in a financial services environment or consultative sales and support environment for advance candidates
Demonstrated capability in managing portfolios for high-net worth individuals, including oversight of complex client relationships involving three or more integrated product lines.
Proven leadership experience strongly encouraged
Knowledge of financial products and services, including Trust, Mortgage, Investment, Treasury Management, Insurance and Wealth Advisory platforms.
Proven sales history, driving new relationships and cross-selling bank products
Represent Private Banking in cross-collateral team meetings to ensure the department remains efficient, productive and compliant as well as giving input on ways to improve inter-departmental processes and procedures.
Effectively represent Private Banking in cross-functional team meetings to stay informed on procedural updates and contribute to the enhancement of interdepartmental processes through strategic input and collaboration.
Ability to take on Leadership roles as assigned
Management Experience strongly encouraged
Independent and collaborative problem solving
4-year college degree, preferred
Excellent customer service skills to include good verbal and written communication
Ability to work in sales environment
Good organizational skills, proven problem solving, and ability to multi-task with accuracy and follow assigned tasks through completion
Excellent computer literacy in all Microsoft Programs (Outlook, Word, Excel, Power Point)
Excellent proficiency in Adobe reader and various internet browsers
Experience with usage of online banking platforms
Ability to use Financial Service Platform software
Ability to work with office equipment such as copiers, scanners, shredders, fax machines and other digital devices
High level verbal and written communications skills
Must be able to focus on details and be accurate in a fast-paced office environment
Ability to recognize and prioritize issues as they arise to deliver exceptional customer service
Ability to work independently with minimal supervision
Exemplify utmost customer discretion and confidentiality
Must be able to hear and speak to communicate with customers
Must be able to reach, bend and lift files up to 30lbs
Must be able to sit for most of the day in front of a computer
Must be able to type on a keyboard
Must be able to read a laptop/computer monitor
Must have reliable transportation

Nice To Haves

3-5 years of new account operation systems
1 year experience working in Private Banking
6 months of cash handling experience
Bi-Lingual, preferred

Responsibilities

Assess client financial needs and develop tailored banking solutions, educating customers and exercising independent judgment in product recommendations and risk considerations.
Represent the Private Banking division at client events and meetings, contributing to business development and client retention initiatives.
Act as a liaison between Private Banking clients and internal departments (Commercial Lending, Trust, Mortgage, Wealth Management), facilitating coordination and client advocacy.
Maintain high-level working knowledge of financial terms, Bank products and services, including Trust, Mortgage, Investment, Treasury Management, and Wealth Advisory services.
Interpret and analyze legal and financial documents—including trust agreements and complex domestic and foreign entity structures—to ensure compliance and optimal account setup, while serving as a subject matter expert on account opening procedures for sophisticated client profiles.
Provide high-level, high-touch customer service, including but not limited to the following: process deposits, withdrawals, transfers, payments and handle other over the counter transactions, requiring oversight, follow-up and review of maintenance completed by other bank departments.
Execute secure, timely and accurate money movement via wire transfer, treasury management, ACH and internal transfers.
Independently manage NSF report resolution, including client communication and discretionary decision-making on item processing, gaining approvals from Senior and Executive Management as needed in accordance with lending authority.
Lead data integrity initiatives, including private banking data cleanup and maintenance, ensuring accuracy and regulatory compliance.
Demonstrated problem solving skills and collaborate effectively with colleagues, fostering a supportive team environment to enhance service delivery and contribute to process improvement initiatives.
Manage all lines of communication with the customer, including a separate Private Banking Operations inbox.
Extensive knowledge of bank provided computer systems/software – Xperience, Q2, Bill Pay, Argo Keys, Synapsis, Teams, Ring Central, etc.
Adhere strictly to banking regulations, internal policies, and ethical standards.
May be asked to deliver / pick up paperwork from customers.
Handle sensitive customer information with utmost discretion and integrity.
Comfortable with having work emails on their mobile device should assistance be required while out of the Bank or outside of normal banking hours.
Performs other duties as assigned.