Private Client Assistant

Brown Brothers Harriman•Charlotte, NC

About The Position

Brown Brothers Harriman is currently recruiting a Private Client Assistant to join our Capital Partners team. The Private Client Assistant supports a team of Relationship Managers, Relationship Associates and Managing Director(s) with all administrative duties of the office. This position is also responsible for assisting with client deliverables and ensuring adequate support for the office including compliance related KYC/AML, ECMS, IPS, etc. The Private Client Assistant also works with the office manager and relationship teams to minimize risk and exposure to the firm.

Requirements

BS/BA degree or equivalent work experience
0-3+ years of industry experience preferred; 10+years of industry experience preferred if no BS/BA degree
High level of problem-solving skills, research and data gathering ability
Demonstrated PC skills
Ability to identify, escalate and resolve problems/issues
Ability to communicate professionally through effective verbal and written skills
Demonstrates efficient time management skills
Demonstrates organizational skills and an attention to detail
Ability to prioritize tasks and manage multiple projects
Ability to work in a team environment
Ability to meet deadlines and work under pressure

Nice To Haves

Knowledge of Microsoft Excel, Access, CRM and Addvantage accounting system a plus

Responsibilities

Liaise directly with RAs/RMs on account opening documentation, funds transfer requests, account balances, etc.
Ensure accuracy when filing client documents and handling client material.
Responsible for preparing and processing KYC Customer Information Document renewals on an ad hoc basis as required by event driven changes.
Responsible for preparing and processing account documentation including account opening/closing/maintenance and investment policy statements.
Prepare client correspondence, including client actionable items.
Handle asset transfers including funds transfers and check requests daily
Organize and maintain Records Management database and storage schedule.
Perform various other related duties as required to facilitate the productivity of the department.
Adhere to Risk guidelines and all procedural controls in the delivery of services to clients.
Support the relationship management team in efforts to grow the business through client prospecting and associated research.
Demonstrate interest in developing a familiarity with BBH Private Client investment products, capital allocation recommendations & strategies as well as BBH Private Banking Credit markets and strategies.
Ensure no call or communication goes unaddressed. Make sure all client facing work is delivered in a timely, high-quality manner. Compliance to privacy and confidentiality standards is a must.
Be alert to client complaints when speaking with clients. Troubleshoot and follow through with administrative processes to resolve client issues.
Schedule resources including people, meetings, rooms, and equipment. Complete travel and expense reports and plan and organize meeting arrangements and calendars.
Proactively manage the administrative processes tied to the day-to-day management of the office to find ways of improving efficiencies within the office. Order supplies either locally or through purchasing office as needed. Sort and distribute mail, faxes, make copies, file, gather and arrange materials and relevant information for supervisor or assigned project. Process Gift & Entertainment submissions for all applicable
Answer phone calls, respond to inquiries, take accurate messages and direct callers to appropriate parties.
Gain efficiencies to improve individual productivity. Participate in project work as needed Gain an understanding of the big picture – how specific function impacts the firm. Assist team members with day-to-day activities when needed/ providing backup.
Communicate professionally and constructively to effectively resolve issues.