Private Banking Specialist I

SIMON•Franklin, TN

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Private Bank Specialist I position provides support to the company’s private bankers by servicing, maintaining and updating loan documentation and loan files as well as opening and servicing deposit accounts. The position requires substantial interaction with new and current private banking customers, both internal and external. This position also requires excellent customer service skills along with proactive communication abilities.

Requirements

Ability to read, write, analyze and comprehend simple instructions, routine business correspondence, financial reports and/or legal documents.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to manage problematic situations in a diplomatic manner.
Basic understanding of loan documentation, credit policy and banking regulation
Basic understanding of deposit products, required documentation, and procedures.
Basic understanding of financial statements and their interpretations.
Basic understanding of HMDA, CRA Community Development, and CRA Small Business Revenue
In certain markets, basic understanding and communication ability of the bank’s retail services and processes.
HS Diploma/GED required
MS Office programs
Basic understanding of the bank’s operating systems to include Lending Cycle, Argo, and Synergy or relative prior experience with similar operating systems
Self-starter, ability to work independently.
Demonstrate the ability to be proactive in judgment, multi-task, and be punctual and timely in performing tasks.
Skills Training: Communication Customer Service Time Management Critical Thinking Organizational Practices

Nice To Haves

Prior loan and deposit experience preferred.

Responsibilities

Ability to manage low to moderate volume and/or complexity of loans in an efficient manner.
Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary.
Responsible for resolving exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy.
Ensure proper reporting and compliance for the bank.
Work closely with the assigned banker to assist in collecting financial data and client phone/email communication to better manage the overall client relationship. Other client related services include wires, NSF accounts and overdrafts.
Responsible for monitoring reports such as past due, paid off loans, criticized assets, and maturing loan lists to assist and proactively inform banker of potential or pending issues along with providing support to minimize administrative issues such client past dues.
When needed, coordinate with Portfolio Manager and CCFG to facilitate funding of construction loan disbursements in accordance with bank policy.
Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to maximize the most out of the client relationships.
Solid partnership with all ancillary departments within the bank to include the Loan Admin group, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
In certain markets, provide retail support for commercial customers such as opening new accounts and performing account maintenance.
Performs other duties and responsibilities as assigned.