Private Banking Officer - Wichita, Kansas

MERITRUST CREDIT UNION•Wichita, KS

12d

About The Position

General Responsibilities Represent the credit union’s value and deliver exceptional, relationship‑focused service. Collaborate with Business, Retail, and Private Banking teams to meet sales and service goals. Demonstrate integrity, professionalism, and a strong commitment to member satisfaction. Stay current on all credit union products and services and use them personally when beneficial. Support the Relationship Team when the Relationship Consultant Manager is unavailable. Participate in credit union–sponsored and community events to build relationships with affluent individuals. Business Member Responsibilities Meet sales and service goals to grow and retain business member relationships. Manage a dedicated business portfolio, anticipating needs and identifying opportunities for expansion. Proactively prospect new and existing business members through outreach and community engagement. Provide expert service and problem resolution for business accounts and services. Open new business accounts accurately and ensure timely follow‑up when documentation requires correction. Partner with Business Loan Officers to uncover and support commercial lending opportunities. Actively participate in community initiatives to support business development and credit union visibility. Affluent/Consumer Member Responsibilities Open new consumer accounts and recommend tailored financial solutions. Retain and expand affluent consumer relationships using a consultative, needs-based approach. Proactively grow the consumer portfolio through outbound calling and targeted outreach. Promote and educate members on digital and self‑service banking tools. Provide accurate service, maintenance, and resolution of member concerns. Ensure all account documentation is complete and follow up promptly when corrections are needed. Assist members with consumer loan applications and partner with Direct Lending to finalize loans. Identify and refer members to Wealth Management, Mortgage, and other internal specialists when appropriate. Meet consumer sales and service goals to support overall portfolio and revenue growth. QualificationsEducation/Certification: Bachelor’s degree in business, finance, accounting, economics, communications, or a related field or an equivalent combination of education and relevant experience. Professional development or certification in business banking, consumer lending, or financial advising is a plus (e.g., CUNA training). Required Knowledge: Comprehensive understanding of consumer and business financial products, services, and digital banking tools. Knowledge of account structures, documentation requirements, and regulatory standards applicable to financial institutions. Understanding of credit union philosophy, relationship banking principles, and member‑centric service models. Familiarity with business operations, cash‑flow needs, merchant services, and commercial lending basics. Knowledge of financial analysis fundamentals to support member conversations (deposits, loans, credit considerations). Knowledge of consultative sales practices and relationship‑building strategies. Experience Required: Three plus years of experience in financial services, private banking, business banking, or relationship management. Proven experience managing a portfolio of consumer or business members/clients. Experience opening and servicing complex consumer and business accounts. Demonstrated success in consultative sales, business development, and cross-selling financial products. Experience in loan application support (consumer and/or commercial lending partnerships preferred). Experience working with affluent or high‑net‑worth clients strongly preferred. Community engagement or networking experience preferred. HARD/TECHNICAL SKills/Abilities: Relationship & Sales Skills: Strong relationship‑building skills with the ability to serve affluent members and business owners with professionalism and care. Ability to identify financial needs, recommend solutions, and deepen relationships. Proven ability to achieve sales goals through outbound calling, prospecting, and portfolio management. Capable of representing the credit union at community events and networking engagements. Communication & Interpersonal Skills: Excellent verbal and written communication skills. Ability to translate complex financial information into clear, member‑friendly guidance. Strong negotiation and influence skills with the ability to collaborate across teams. Technical & Operational Skills: Proficiency using core banking systems, CRM tools, and digital banking platforms. Strong accuracy in completing account documentation, servicing requests, and follow‑up tasks. Ability to troubleshoot account issues and guide members through digital banking tools. Analytical Skills: Ability to assess member needs, analyze financial data at a basic level, and identify opportunities for product fit. Strong judgment in resolving member issues and escalating complex requests appropriately. Organizational Skills: Strong time‑management skills and the ability to balance outreach, servicing, and portfolio growth. High attention to detail with consistent follow‑through and ownership of member commitments. Professionalism & Integrity: Demonstrates sound ethics, confidentiality, and reliability. Maintains a polished, professional presence suitable for high‑touch relationship banking. WORKING CONDITIONS Standard office conditions Low to moderate noise Limited lifting up to 10 lbs. This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Requirements

Bachelor’s degree in business, finance, accounting, economics, communications, or a related field or an equivalent combination of education and relevant experience.
Comprehensive understanding of consumer and business financial products, services, and digital banking tools.
Knowledge of account structures, documentation requirements, and regulatory standards applicable to financial institutions.
Understanding of credit union philosophy, relationship banking principles, and member‑centric service models.
Familiarity with business operations, cash‑flow needs, merchant services, and commercial lending basics.
Knowledge of financial analysis fundamentals to support member conversations (deposits, loans, credit considerations).
Knowledge of consultative sales practices and relationship‑building strategies.
Three plus years of experience in financial services, private banking, business banking, or relationship management.
Proven experience managing a portfolio of consumer or business members/clients.
Experience opening and servicing complex consumer and business accounts.
Demonstrated success in consultative sales, business development, and cross-selling financial products.
Experience in loan application support (consumer and/or commercial lending partnerships preferred).
Strong relationship‑building skills with the ability to serve affluent members and business owners with professionalism and care.
Ability to identify financial needs, recommend solutions, and deepen relationships.
Proven ability to achieve sales goals through outbound calling, prospecting, and portfolio management.
Capable of representing the credit union at community events and networking engagements.
Excellent verbal and written communication skills.
Ability to translate complex financial information into clear, member‑friendly guidance.
Strong negotiation and influence skills with the ability to collaborate across teams.
Proficiency using core banking systems, CRM tools, and digital banking platforms.
Strong accuracy in completing account documentation, servicing requests, and follow‑up tasks.
Ability to troubleshoot account issues and guide members through digital banking tools.
Ability to assess member needs, analyze financial data at a basic level, and identify opportunities for product fit.
Strong judgment in resolving member issues and escalating complex requests appropriately.
Strong time‑management skills and the ability to balance outreach, servicing, and portfolio growth.
High attention to detail with consistent follow‑through and ownership of member commitments.
Demonstrates sound ethics, confidentiality, and reliability.
Maintains a polished, professional presence suitable for high‑touch relationship banking.

Nice To Haves

Professional development or certification in business banking, consumer lending, or financial advising is a plus (e.g., CUNA training).
Experience working with affluent or high‑net‑worth clients strongly preferred.
Community engagement or networking experience preferred.

Responsibilities

Represent the credit union’s value and deliver exceptional, relationship‑focused service.
Collaborate with Business, Retail, and Private Banking teams to meet sales and service goals.
Demonstrate integrity, professionalism, and a strong commitment to member satisfaction.
Stay current on all credit union products and services and use them personally when beneficial.
Support the Relationship Team when the Relationship Consultant Manager is unavailable.
Participate in credit union–sponsored and community events to build relationships with affluent individuals.
Meet sales and service goals to grow and retain business member relationships.
Manage a dedicated business portfolio, anticipating needs and identifying opportunities for expansion.
Proactively prospect new and existing business members through outreach and community engagement.
Provide expert service and problem resolution for business accounts and services.
Open new business accounts accurately and ensure timely follow‑up when documentation requires correction.
Partner with Business Loan Officers to uncover and support commercial lending opportunities.
Actively participate in community initiatives to support business development and credit union visibility.
Open new consumer accounts and recommend tailored financial solutions.
Retain and expand affluent consumer relationships using a consultative, needs-based approach.
Proactively grow the consumer portfolio through outbound calling and targeted outreach.
Promote and educate members on digital and self‑service banking tools.
Provide accurate service, maintenance, and resolution of member concerns.
Ensure all account documentation is complete and follow up promptly when corrections are needed.
Assist members with consumer loan applications and partner with Direct Lending to finalize loans.
Identify and refer members to Wealth Management, Mortgage, and other internal specialists when appropriate.
Meet consumer sales and service goals to support overall portfolio and revenue growth.