Private Banking Client Associate II - Greenville, SC

TD•Ramsey, NJ

3d•$24 - $36

About The Position

The Private Banking Client Associate II provides day-to-day service to Private Banking Clients in conjunction with Private Banking Officers. The Private Banking Client Associate II will often be the primary interface with high net worth individuals, troubleshooting and finding ways to fulfill their banking needs. They are the understudy to the Private Banking Officer, identifying opportunities for the Private Banking Officer to discuss more complex planning issues or product needs with the Client. Depth & Scope: Performs a broad range of tasks and follows established procedures to identify and implement the most suitable solution Coordinates with all departments within the bank to answer questions, solve issues, and generally be the face of the bank in day-to-day transactions with the Clients Assists in compiling/creating presentations for the Clients Maintains bank records Accompanies the Private Banking Officer, as requested, on prospect and Client calls to further the relationship Interfaces with all back office departments, product groups, TD Capital and TD Insurance Sells the banks basic services and over time looks for opportunities to cross-sell bank products Opens all types of deposit accounts and performs transactions within and between those accounts Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures Responsible for implementing TDs Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures Identifies opportunities to make referrals to internal business partners Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction Understands and applies unit operating procedures/policies to all aspects of account administration Consistently exercises discretion in managing correspondence, information; escalates issues where required Coordinates workflows with other internal groups to ensure a smooth Client experience

Requirements

Bachelor's degree or progressive work experience in addition to experience below
4-6 Years of related experience
Proven ability to interact with high net worth individuals and top level executives
Advanced communications skills
Ability to make mature and educated decisions with minimal guidance, with strong problem-solving ability and superior follow-up skills
Must have vast knowledge of all areas of the bank
Proven ability to multitask, prioritize, organize, and pay close attention to detail
Must possess outstanding Customer service skills via phone and sales servicing skills
Ability to deal with back offices in a positive, supportive manner as well as the ability to deliver superior service at all times in a fast-paced and changing environment
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

Responsibilities

Provides day-to-day service to Private Banking Clients in conjunction with Private Banking Officers
Primary interface with high net worth individuals, troubleshooting and finding ways to fulfill their banking needs
Understudy to the Private Banking Officer, identifying opportunities for the Private Banking Officer to discuss more complex planning issues or product needs with the Client
Performs a broad range of tasks and follows established procedures to identify and implement the most suitable solution
Coordinates with all departments within the bank to answer questions, solve issues, and generally be the face of the bank in day-to-day transactions with the Clients
Assists in compiling/creating presentations for the Clients
Maintains bank records
Accompanies the Private Banking Officer, as requested, on prospect and Client calls to further the relationship
Interfaces with all back office departments, product groups, TD Capital and TD Insurance
Sells the banks basic services and over time looks for opportunities to cross-sell bank products
Opens all types of deposit accounts and performs transactions within and between those accounts
Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures
Responsible for implementing TDs Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
Identifies opportunities to make referrals to internal business partners
Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction
Understands and applies unit operating procedures/policies to all aspects of account administration
Consistently exercises discretion in managing correspondence, information; escalates issues where required
Coordinates workflows with other internal groups to ensure a smooth Client experience