Private Aviation Catering - Customer Service Supervisor
About The Position
ABOUT US Abby's Catering has delivered exceptional aviation and corporate hospitality services since 1980. We proudly support private jet clients, flight departments, and high-profile corporate accounts with unmatched service, premium culinary offerings, and a dedication to professionalism, accuracy, and elevated client experiences. Our mission is built on quality, integrity, teamwork, accountability, and service excellence — and our leaders uphold these values every single day. POSITION SUMMARY The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery. The ideal candidate is bilingual (English/Spanish), highly detail-oriented, collaborative, and capable of thriving in a fast-paced, service-driven environment. Strong understanding of luxury service or private aviation operations is a major plus.
Requirements
- Bilingual preferred: English & Spanish
- Experience in private aviation, luxury service, hospitality, or high-touch customer service strongly preferred
- Familiarity with marketing initiatives or supporting marketing activities
- Excellent verbal and written communication skills
- High attention to detail, accuracy, and organization
- Strong problem-solving skills and a customer-focused mindset
- Ability to handle multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and QuickBooks
Responsibilities
- Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
- Coordinate catering orders, special requests, and service logistics with precision and consistency
- Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
- Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
- Utilize Microsoft Office and QuickBooks to manage reports, track client accounts, process invoices, and maintain accurate records
- Monitor team performance metrics and propose improvements to enhance service delivery
- Ensure accurate documentation of client interactions, service activities, and follow-up action
- Assist with onboarding, training, and supporting Customer Service Representatives
- Promote a positive, team-oriented culture focused on continuous improvement and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
