Privacy Manager, Operations

Warner Bros Discovery Inc•Atlanta, GA

52d

About The Position

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: The Privacy Manager, Operations will manage the privacy operation team and oversee the day-to-day privacy operations processes, working closely with technology, legal, and product partners to ensure regulatory compliance SLAs are met.

Requirements

Bachelor's degree or equivalent
Detailed knowledge of privacy laws and regulations globally such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)
7+ years privacy operations experience
3+ years of management experience
3+ years OneTrust experience
Experienced in documenting and implementing procedures and processes
Previous experience working on compliance or legal initiatives
Exceptional organizational skills and attention to detail
Quickly get up to speed on new subject matter and complex data initiatives
Outstanding communications and interpersonal skills, able to quickly build relationships with stakeholders at all levels
Capable communicator (written and verbal)
Technology savvy and capable of issue spotting privacy problems
Ability to see the bigger picture, but also get into details to provide a credible opinion on complex subject matter
Proven ability to persuade, build consensus and work on a collaborative team with all levels of management, internally and externally
Advanced MS Office skills (Word, PowerPoint, Visio, SharePoint, Project)

Nice To Haves

MBA or Privacy Certification (e.g. CIPP, CIPM, etc.)
1+ years experience in a related field (entertainment or media)
Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
Familiarity with streaming and similar products/services
Experience working in a national or global company
Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
Comfortable in working in highly iterative and somewhat unstructured environment

Responsibilities

Responsible for overseeing daily privacy operations, including ensuring global IRR/DSARs are completed within the regulatory SLA.
Management of the externally facing WBD privacy inbox, including triaging and responding to consumer requests and inquiries.
Ensuring global process playbooks remain current and updated to comply with new regulations or changes to existing regulations.
Collaborate with engineering, product, and legal teams to modify processes in response to new or changing regulations.
Work closely with the GPS Projects team to transition the BAU function of any new project upon go-live.
Accountable for calculating privacy operations metrics, including CCPA metrics published on the WBD Privacy Center.
Engage with Privacy Legal partners on complex IRR issues or inbox inquiries.
Track and escalate regulatory inquiries as needed.
Identify and implement opportunities for process improvements.
Manage relationships with key stakeholders and partners.
Manage one Privacy Analyst and several global Privacy Contractors.
Supervise US-based Privacy Interns.