Privacy Compliance Program Manager

Puget Sound Energy • Bellevue, WA

116d • $104,500 - $174,100

About The Position

The Privacy Compliance Program Manager provides compliance expertise and consultation on a broad set of regulations and complex technical problems related to consumer and employee privacy, including consideration of strategic and legal impacts regarding decisions made. This role serves as an authoritative expert on specific regulatory requirements and PSE's responsibilities relating to all relevant privacy compliance matters. This role develops and implements strategies across multiple departments that ensure compliance with regulatory requirements. Additionally, this role builds upon and coordinates existing components of PSE's privacy compliance to further develop a mature Privacy Compliance Program. The Privacy Compliance Program Manager upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, and promotes and supports a culture of total safety. The individual in this role demonstrates a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, as well as ensures duties are performed in accordance with all regulatory compliance obligations.

Requirements

• Bachelor’s degree in business, engineering, legal or related field; or equivalent combination of education and relevant work experience.
• 10 years relevant experience including 7 years in utility operations or the energy sector with specific involvement with codes and regulations.
• 3 years of experience with compliance programs (development, evaluation and/or audit).
• Knowledge and ability to apply program management principles, practices, theories and process development methods and use of problem solving approaches to solve complex problems and perform sophisticated analyses.
• Excellent verbal and written communication and presentation skills and techniques, with an ability to express complex technical concepts in business terms.
• Demonstrated ability to provide strong technical and process leadership without direct authority to a wide variety of staff.
• Strong project management or related experience.

Nice To Haves

• Familiarity/experience with the WUTC Data Sharing and Protection Policy.
• Familiarity/experience with the California Consumer Privacy Act (CCPA).
• 7 years' experience in utility operations or the energy sector with specific involvement with codes and regulations.
• Electric and/or gas utility experience.

Responsibilities

• Independently leads team(s) and/or provides guidance to PSE employees and contractor services, in all elements of the compliance program.
• Develops/updates process, procedure and control design and associated documentation.
• Performs routine risk assessment to guide programmatic activities and priorities.
• Collaborates with internal and cross-department staff to develop and distribute appropriate reporting of compliance health/status.
• Identifies areas subject to regulatory requirements, develops an operational/compliance plan.
• Identifies areas of potential non-compliance with regulatory requirements and facilitates the development and implementation of remediation/correction action plans with operational business owners.
• Provides technical direction, interpretation and leadership to those responsible for complying with relevant codes and regulations, including contractors/consultants where necessary.
• Provides coaching, direction and leadership to support compliance team members in achieving results.
• Prepares framework for ensuring responsible employees are trained and understand PSE’s interpretation of relevant codes and regulations.
• Actively manages the compliance monitoring process.
• Interfaces with business units to provide support and address privacy concerns. Ensures continued evaluative success through improved methods.
• Monitors and provides follow-up reporting to ensure remediation plans are completed.
• Provides guidance and expectations for improvements to ensure non-compliance is not repeated.
• Conducts annual reviews of the type of customer information collected and retained in accordance with applicable regulatory requirements.
• Monitors and tracks new compliance requirements.
• Develops processes, procedures and tools to evaluate operational impacts of new regulatory requirements.
• Leads team of employees in affected areas of the business through development of implementation plan to ensure compliance with the new requirements.
• Supports business units in developing process controls to monitor compliance with applicable codes and regulatory requirements.
• Leads and/or participates in process improvement initiatives to enhance current compliance processes.
• Reviews and updates annual privacy training.
• Reviews vendor contracts and practices to ensure proper handling of personal information, data sharing limitations, and consent requirements are in alignment with applicable regulations and policies.
• Supports investigations into potential privacy breaches, coordinates responses and remediation activities, and reports incidents as required by law and regulation.
• Maintains knowledge of industry developments and best practices and their application at PSE to further business objectives.
• Participates in privacy related seminars, initiatives and industry groups.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, basic life, and short- and long-term disability insurance.
• Voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• 401(k) investment option and a cash balance retirement plan.
• Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees