Privacy Advisor

DeleteMe

5d•Remote

About The Position

DeleteMeâs Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. Youâll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.

Requirements

2â3 years of experience in internal operations, Trust & Safety, professional services, or customer support
Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment
Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work
Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively
Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems
Adaptable and resilient, thrives in a fast-paced, constantly evolving environment
Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts

Nice To Haves

Background in Trust & Safety, privacy operations, or fraud/risk investigations
Experience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers)
Familiarity with privacy regulations or consumer data protection concepts
Demonstrated experience in process improvement and contributing feedback to product or engineering teams

Responsibilities

Protect DeleteMe membersâ privacy by finding and removing personal information across a wide range of online sources
Investigate and troubleshoot adversarial âproblem sites,â applying critical thinking and creative strategies to ensure successful removals from data brokers
Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow