Priority Response Specialist
About The Position
We are currently searching for a Part-Time Priority Response Specialist to join our Client Services team. This weekend position offers consistent scheduling with two available shifts: Saturday and Sunday, 7:30 AM - 3:30 PM or Saturday and Sunday, 6:00 PM - 2:00 AM (16 hours per week). You'll report to our Priority Response Supervisor and play a vital role in delivering the highest standard of customer service during critical after-hours periods. This is a perfect opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with their team, and thrives in a fast-paced environment. With potential opportunities for additional hours as needed, this role offers both consistency and flexibility.
Requirements
- Utilize your 2+ years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education
Responsibilities
- First and foremost, resonate with our mission, vision, and values as an organization and foster a culture of accountability that reflects these values
- Dispatch field technicians and external contractors to emergency work order requests efficiently using various means of communication
- Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up via phone, text, and/or email
- Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information
- Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly
- Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes
- Maintain thorough notes within ARM software and promote best practices in a positive, collaborative environment
Benefits
- Earned Sick Time: As required by Michigan's Earned Sick Time Act (ESTA), you will accrue 1 hour of paid sick time for every 30 hours worked, which can be used for personal illness, medical appointments, caring for family members, and other qualifying reasons
- Paid Overtime (when applicable)
- Fully remote work environment with the exception of initial training period (2-3 weeks, in office) and occasional meetings as needed
- Consistent weekend schedule with potential for additional hours and growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
