Priority Banker - Hoover, AL

Regions Bank•Hoover, AL

11d•Onsite

About The Position

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

Requirements

High School Diploma or GED
Two (2) years of experience in customer service, sales, or banking
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Nice To Haves

College Degree
One (1) year of experience lending
One (1) year of experience in relationship-based client consultation
Ability to adhere to policies, procedures, and guidelines
Ability to handle multiple priorities simultaneously
Ability to problem solve
Ability to provide personalized customer service
Ability to work in a fast paced and energetic environment
Basic computer skills with the ability to navigate various systems
Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
Strong communication and customer focus
Strongly preferred: One (1) year of banking experience

Responsibilities

Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
Educates and advises customers on products and services, including all loan and deposit types
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Completes work with a limited degree of supervision