Priority Banker (Remote Opportunity in Select Listed Locations)

Regions Financial • Atlanta, GA

290d • $41,632 - $46,970 • Remote

About The Position

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time
• Download speed of at least 50 megabits per second (Mbps) for remote work
• Upload speed of at least 5 megabits per second (Mbps) for remote work
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used
• Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment
• Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions)

Nice To Haves

• College Degree
• One (1) year of experience lending
• One (1) year of experience in relationship-based client consultation

Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED