Priority Access Specialist / Referral Management

About the position

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide comprehensive health benefits that start day 1, student loan repayment assistance & reimbursement programs, family-focused benefits, and wellness incentives. The position is full-time, working from 8 AM to 5 PM, totaling 40 hours per week.

Responsibilities

• Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
• Answer inbound calls in high volume call center environment.
• Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
• Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.
• Maintain basic understanding of insurance, pre-certification and referrals.
• Performs scheduling functions in accordance with policies and procedures.
• Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures including but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

Requirements

• Minimum 6 months to one year of medical office experience, scheduling environment or call center required.
• AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
• Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Specialist duties and workflow.
• Quality scores within expected range as outlined.
• No performance or disciplinary issues.
• Complete training exams with a passing score, proficient in 17 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives