Priority Access Specialist - Referral Management

Emory Healthcare•Tucker, GA

About The Position

JOB DESCRIPTION: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enter all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

Requirements

High School Diploma; BA/BS preferred.
At least 4 years of experience in a customer service, hospitality, call center or sales environment Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression.

Nice To Haves

BA/BS

Responsibilities

Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.