About the position
At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide comprehensive health benefits that start day 1, student loan repayment assistance & reimbursement programs, family-focused benefits, and wellness incentives. This position acts as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. You will answer inbound calls in a high volume call center environment, greet callers in an enthusiastic manner providing exceptional customer service, and enter all patient demographic, medical and financial information accurately into the Cerner Millennium Scheduling Epic system. You will maintain a basic understanding of insurance, pre-certification and referrals, and perform scheduling functions in accordance with policies and procedures. Responsibilities include scheduling, rescheduling, and cancellation of all outpatient and procedures including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
Responsibilities
- Acts as a first point of contact within the Scheduling Department for new and recurring patients and physician offices scheduling various outpatient/inpatient appointments.
- Answers inbound calls in a high volume call center environment.
- Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
- Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.
- Maintains basic understanding of insurance, pre-certification and referrals.
- Performs scheduling functions in accordance with policies and procedures.
- Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures.
Requirements
- Minimum 6 months to one year of medical office experience, scheduling environment or call center required.
- AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
- Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Specialist duties and workflow.
- Quality scores within expected range as outlined.
- No performance or disciplinary issues.
- Complete training exams with a passing score, proficient in 17 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.
Benefits
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
