Prior Authorization Representative
About The Position
This position will be customer facing and working in the office to support patient referrals and prior authorizations. Looking for candidates in Des Moines, IA. Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Requirements
- Previous healthcare customer service experience required
- Prior medical terminology experience required
- Must have medical office experience
- medical office
- medical
- healthcare
- insurance
- hospital
- medical equipment
- Call center
- Customer service
- Customer support
Responsibilities
- Obtaining, analyze, and verify the accuracy of information received from referrals
- Create orders
- Schedule the patient to receive equipment as ordered by their doctor
- Educate Patients of their financial responsibility when applicable
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
