Prior Authorization Pharmacy Technician - Remote US

Gainwell Technologies LLC • OH

75d • $35,000 - $50,000

About The Position

As a Prior Authorization Pharmacy Technician – Remote, you will support our pharmacy benefit management (PBM) services by managing incoming provider inquiries, processing prior authorizations, and ensuring accurate and timely communication. Your role combines pharmacy expertise with exceptional customer service in a call center environment. Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes.

Requirements

• At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM.
• Active pharmacy technician license.
• Strong communication, documentation, and problem-solving skills.
• Proficient in Microsoft Office, email, and internet usage.
• Comfortable working in a fast-paced, team-oriented, call center environment.

Responsibilities

• Handle inbound and outbound calls related to prior authorization requests and provider inquiries.
• Accurately process and document prior authorization requests within required timeframes.
• Provide courteous and knowledgeable support to healthcare providers across multiple communication platforms (phone, email, fax, web).
• Ensure all communications and data handling are compliant with HIPAA and internal confidentiality protocols.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees