Prior Authorization Coordinator - Pain Management

Dent Neurologic Institute•Buffalo, NY

44d•Onsite

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance with Set Scheduling (no overnight shifts) Free Onsite Parking at All Locations Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning & Development Opportunities Paid Time Off & Paid Holidays Schedule: Monday - Friday, 8:00am - 4:30pm Locations: Williamsville, NY

Responsibilities

Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates.
Responsible for submitting, verifying, and following up on prior authorization requests.
Assist in calling specialty pharmacies to enroll new start patients and scheduling medication deliveries
Provide copay assistance information to patients
Ensure medications and all required documents have arrived for patients appointments
Assist with unpacking and restocking medication deliveries
Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
Assist with schedule any same day add on injections and new start patients.
Checks patients in and advises nursing staff of their arrival; checks patients out and schedules follow-up appointment.
File faxes that arrive on a daily basis and distribute appropriately and in a timely manner.
Answers the telephone and provides information.
Maintain work area in clean and orderly condition.
Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
Ensures adequate and appropriate patient follow-up regarding appointments and paperwork.
Represents the Dent by displaying a respectful and caring manner with patients and their families.
Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
Interacts calmly, respectfully and in a friendly manner with other representatives of services at the Dent.
Performs other duties as assigned or requested.