Printing Project Coordinator

Universities of Wisconsin•Madison, WI

3d•$25 - $28•Onsite

About The Position

UW Madison’s Digital Publishing and Printing Services (DPPS) is one of the largest in-house print production centers within the State of Wisconsin government. Our new state-of-the-art facility is located on Madison's east side (off campus) and offers free, on-site parking. DPPS is seeking an experienced customer service representative to join the team in our digital print facility. In this role, you will use a combination of your print production experience and customer service skills to help serve the UW campus and beyond! It is anticipated this position requires work to be performed in-person, onsite, at a designated campus work location. This position is located at 2109 S. Stoughton Road, Madison WI. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; and retirement benefits.

Requirements

Demonstrated professional experience in customer service
Demonstrated professional experience in the commercial print industry
Broad understanding of digital prepress, graphic design, digital print and print bindery functions
Basic computer and technology knowledge, including Excel and Microsoft platforms
Proven capability to organize workload, manage competing priorities, and meet strict deadlines

Nice To Haves

Experience working with commercial print vendors
Experience organizing and maintaining customer-facing data and paperwork
Experience with print management software

Responsibilities

Maintains detailed print records on projects and keep other records as required
Reviews complex orders for accurate funding information and enters billing into database
Prepares related technical written correspondence to clients, vendors, and departments
Provides direction, mentors, and cross trains members of the customer service team
Understands state print purchasing requirements and regulations
Provides fulfillment services for customers including replenishment, paperwork management, and special event coordination
Maintains and provides detailed records of customer-owned inventory items
Coordinates printing projects that use external vendors and maintain records as required
Consults with customers on complex print projects
Coordinates production schedules and tracks print job progress to meet deadlines and ensure completion