Printing - Customer Account Representative

AlphaGraphics-posted about 1 year ago
$36,400 - $47,840/Yr
Full-time • Entry Level
Cary, NC
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Customer Account Representative is responsible for establishing and maintaining positive relationships with customers by effectively managing their projects from conception to completion. This role serves as the first point of contact for clients, ensuring their inquiries are addressed and their needs are met throughout the printing and signage process. The ideal candidate is detail-oriented, customer-focused, and capable of handling multiple projects in a time-sensitive environment.

  • Serve as the primary representative of the organization to our customers.
  • Provide outstanding customer service through both oral and written communications.
  • Convey to the customer our expertise in our products and services.
  • Prepare and process quotes, orders, and sample requests.
  • Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, and other tasks.
  • Communicate customer requirements (technical, proofs, lead-time, etc.) to our internal team in accordance with company policies and procedures.
  • Confer with customers by telephone, email, and in person to provide information about products or services and to manage all customer related communications.
  • Manage projects which includes creating timely estimates/quotes; following up on estimates, file sharing, approvals and print production; ensuring delivery to customer and completing closing steps in digital systems.
  • Address and resolve customer issues and concerns with a positive attitude.
  • Collaborate with production team members to create estimates with appropriate lead-times and pricing.
  • Advise customers on orders and on the best strategies to achieve their desired outcomes when appropriate.
  • Maintain customer accounts and records of customer interactions with details of inquiries, comments or complaints.
  • Collect deposits or payments or arrange for billing.
  • Receive customers at the front door and handle their questions and needs.
  • Assist customers by answering product and service questions and suggesting information about other products and services.
  • Manage outside vendors for sublet/subcontractor projects, as needed.
  • Follow and comply with safety policies and procedures.
  • Participate in team meetings and contribute to a positive work environment.
  • High school diploma or equivalent; some college coursework preferred.
  • Previous experience in customer service, preferably in the printing or signage industry.
  • Strong written and verbal communication skills.
  • Excellent organizational and time management abilities.
  • Detail-oriented with a focus on accuracy and quality.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
  • Ability to learn and use industry-specific software and tools.
  • Project management skills and the ability to manage multiple tasks and priorities.
  • Ability to work independently and as part of a team.
  • Positive attitude and a commitment to providing exceptional customer service.
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Representative Resume Examples
•
Customer Service Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service