Printer Field Technician, III
About The Position
About the Role The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment’s notice. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team. Your Impact We’re searching for a true go-getter to: - Diagnose mechanical, software, network, and system failures, using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping. - Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Control all technical information and Canon property assigned. - Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested. - Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance. - Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas. - Interface with customer IT depts. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Requirements
- Typically requires general and/or vocational training plus 2 to 4 years of related experience.
- An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
- Direct experience working as a field technician.
- The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
- The ability to travel (valid driver’s license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Responsibilities
- Diagnose mechanical, software, network, and system failures, using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
- Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Control all technical information and Canon property assigned.
- Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
- Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
- Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
- Interface with customer IT depts.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
