Printer/Copier Technician (In-Person)

Image One • Livermore, CA

416d • $114,400 - $145,600

About The Position

As an MPS Technician at imageOne, you will be responsible for providing both proactive and reactive services on printer and copier devices, ensuring they operate efficiently and effectively. This role involves coordinating with technical partners for quick resolutions, supporting new installations, and managing the decommissioning of outdated devices, all while delivering exceptional customer service.

Requirements

• Experience in printer repair
• Excellent communication skills - both written and verbal
• Professional attitude with a desire to learn and grow
• Proficient with Microsoft O365 suite
• Strong interpersonal and analytical skills
• Ability to attain government security clearance (top secret)

Nice To Haves

• HP and Xerox manufacturer certifications (including A3/copier lines)
• Knowledge and experience with IT ticketing systems
• Experience with 3rd party print based solutions
• Preferred if already attained: PaperCut MF
• High attention to detail and follow through
• Alignment with imageOne core values

Responsibilities

• Proactive and reactive break/fix service on HP and Xerox A3/A4 devices
• Proactive and reactive toner replacement
• Remote triage and management/administration of fleet management tools and data collection agents
• FM audit, Xerox CWW, and HP's Web JetAdmin
• Ensuring all devices are reporting and communicating
• Accurate asset control and accountability of entire fleet
• On-site inventory organization and management
• Maintaining and regularly adjusting needs to auto replenishments
• Toner/parts ordering and recycling
• Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
• Administration and support of customer print solutions PaperCut MF
• Delivering an extraordinary customer experience
• Being a representative of imageOne
• Ad hoc reporting of customer metrics and service insights

Benefits

• Amazing workplace culture
• Competitive salary
• Profit bonus program
• Medical, prescription drug, dental, and vision benefits
• Health savings account benefits
• Flexible spending account benefits
• Company-paid life insurance
• 401k matching program
• Paid time off program
• Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed