Responsible for the daily on-site support of printer devices. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests into system. Works to ensure that the service level agreements between the customer and client. In addition, responsibilities include management of an on-site parts/consumables inventory. A technical candidate would be successful in this role. There is extensive lifting and walking. No more than 50 lbs.. If more than 50 lbs. assistance will be provided. Responsible for the daily support of site-specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.