Print Specialist

Ricoh Americas • Charlotte, NC

360d

About The Position

The Senior On-Site Service Specialist provides operations functions in various areas including high volume duplicating, production, sorting, mailing, and bindery equipment. This role involves performing associated copying tasks, shipping and receiving products and supplies, sorting, distributing, and handling incoming and outgoing mail/faxes, as well as applying necessary postage. The specialist also provides copier maintenance and/or repair of customer site equipment. Additional responsibilities may include bindery, quality control, housekeeping, file services, call center representation, and reception duties. Due to the higher level of presentation and telephone skills required, this position is considered a senior role and reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Requirements

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

Nice To Haves

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc.).
• Performs duties of scanning and/or imaging documents.
• May perform reception services on a temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by the customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room setups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• May occasionally perform shipping, receiving, and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses various equipment such as shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales.
• Uses all copier equipment, calculator, fax machine, postage meter, and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Ensures data for Ricoh MOR, SPG, and job logs are captured.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees