Print Services Dispatch Coordinator

Sage Solutions Group

1d•Hybrid

About The Position

This company delivers Managed Print Services and Document Lifecycle Solutions to organizations across the United States. Their model is built around a national field technician and partner network, proactive device monitoring, toner and supply automation, and document workflow optimization -- helping clients reduce costs, increase uptime, and simplify complex print environments. Think fleet management, SLA-driven service delivery, and long-term client relationships across industries. As the Print Services Dispatch Coordinator, you are the operational hub between clients and the national service partner network. When a device goes down, a monitoring alert fires, or an escalation is brewing -- you are the person who sees it, owns it, and drives it to resolution. You will manage roughly 15 to 25 service interactions per day across phone and email, keeping technician dispatches moving and clients informed at every step. This is not a passive coordination role. You are triaging, prioritizing, communicating, and problem-solving in real time -- all while managing toner and equipment orders, supporting Customer Business Review preparation, and keeping partner relationships strong.

Requirements

Minimum 5 years in a customer-facing support, service coordination, or dispatch role -- required
Strong working knowledge of Microsoft Office Suite and SharePoint
Familiarity with service ticketing systems and SLA-based workflows
Organized, detail-oriented, and consistent with follow-through
Calm and effective under pressure with strong escalation judgment
Clear communicator across clients, technicians, and internal teams
Quick to learn new systems and processes
Self-directed, team-oriented, and genuinely passionate about delivering great service

Nice To Haves

Background in managed print, document services, field service coordination, or a similar technical services environment strongly preferred
Bachelor's degree preferred

Responsibilities

Dispatch service requests through the national managed print partner network, managing SLA adherence and preventing escalations before they happen
Serve as the primary communication bridge between clients and field technicians throughout the service lifecycle
Facilitate printer monitoring software installation with new and existing clients
Handle complex, multi-issue client calls -- offering solutions directly, pulling in resources, or routing to the right contact
Manage equipment and toner orders accurately and on time
Support preparation for Customer Business Reviews
Identify patterns in service requests and proactively surface workflow or process improvements
Build and maintain strong working relationships with service partners nationwide
Back up fellow Customer Care team members as needed
Contribute to special projects as assigned