Print Production Spec

R.R. Donnelley & Sons • Manchester, CT

371d • $51,200 - $83,600

About The Position

The Print Production Specialist is responsible for coordinating the production of printed materials and print-related services for clients. This role involves maintaining positive client relations throughout the manufacturing process, from initial contact to final product delivery, while managing high-profile accounts and mentoring junior staff.

Requirements

• High School diploma or GED with 5+ years of relevant client service, administrative, or operational support experience in manufacturing operations or office environment.
• Excellent knowledge of functional areas related to the job and ability to apply applicable policies, procedures, regulations, and program objectives.
• Working knowledge of systems such as MS Office, MAC, Google Suite, or other job-specific programs.
• Excellent oral and written communication skills for effective inter-departmental communication.
• Strong organizational skills with the ability to manage deadlines and prioritize workload.

Nice To Haves

• Additional education certification at this level.

Responsibilities

• Assess, plan and coordinate major aspects of projects/production independently and with production leadership.
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, and proof of deliveries.
• Build and maintain client relationships through effective consultation and execution of plans.
• Establish priorities to meet business demands, often managing high-profile or complex accounts.
• Mentor junior-level staff by providing quality reviews, sharing knowledge, and demonstrating expertise.
• Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
• Provide pre-sales support with clients, discussing manufacturing capabilities and requirements.
• Assist sales with pricing and scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• Work with sales and clients on Kitting, Warehousing, and Distribution needs as required.
• Maintain a complete understanding of work performed to assemble appropriate paperwork for timely billing.
• Determine supplies and paper needed for jobs, including vendor coordination for product components.
• Assist sales in the RFP process and may have responsibility for composition and/or copy prep of client products.
• Participate in special projects as assigned.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees