Print & Office Services Associate

Ricoh • Houston, TX

1d • Onsite

About The Position

Provides operations functions in one or all of the following areas within a
legal office/environment: operates high‑volume duplicating equipment, performs
associated copying tasks, operates high‑volume document scanning equipment, and
operates high‑volume mail processing equipment. Ships and receives products and
supplies; sorts, distributes, and handles incoming and outgoing mail/faxes; and
applies necessary postage. Provides copier maintenance and/or repair of customer
site equipment.

May also perform one of the following at entry level: bindery, QC and final
check, housekeeping, file services, call center representative, etc.

This position reports directly to the Site Manager, Site Supervisor, or
Assistant Site Manager, depending on site personnel configuration.

Requirements

• High school diploma, GED, or equivalent work experience.
• Completion of Ricoh Legal training within 90 days of hire and maintenance of any new training requirements.
• Some related copy job experience is preferred.
• Minimum of 1 year of experience in the legal industry is strongly desired.
• Ability to provide an excellent customer experience, utilizing strong customer service, personal, and communication skills.
• May require a valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills, including proficiency in MS Office Suite.
• Technical aptitude with printers, copiers, postage machines, and other office equipment.
• Good customer service skills.
• Good organizational skills.
• Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management, and advanced workflow.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material and check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Troubleshooting and problem‑solving skills.
• Ability to read and comprehend written technical information in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.

Nice To Haves

• Basic electronics knowledge is preferred.

Responsibilities

• Runs high‑volume copy machines and performs binding and finishing work.
• Handles highly sensitive and confidential documents that may be time‑sensitive.
• Provides the utmost quality of work due to the sensitive nature of documents and projects required in a legal environment.
• Operates high‑volume scanners.
• Operates image‑handling software.
• Operates MS Office and email systems.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of needed supplies.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop‑off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by the customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well‑stocked.
• Performs duties related to the shipping and/or receiving of materials.
• Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various contracted jobs.
• Uses all copier equipment, calculator, fax machine, postage meter, and some PC functions.
• Performs filing duties, which may include purging and archiving old documents.
• Performs duties of scanning, file conversion, and file naming.
• Performs FTP (File Transfer Protocol) between computers and files for printing and CD/DVD.
• Manages TOC (Table of Contents) — first page of electronic file.
• Performs duties involving OCR (Optical Character Recognition) files to assist with keyword search.
• Performs file formatting for printing/Excel files.
• Assists with coordinating projects that will be completed off‑site (BIS or Smart Source).
• Responsible for interacting with and providing professional‑level support to users at various levels, including legal secretaries, project managers, paralegals, associates, and partners.
• Performs quality, accurate jobs/projects that may require tight deadlines and potentially high‑pressure situations.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K),
• Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED