Print IT Field Technician

GFI Digital•Louisville, KY

About The Position

GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you! Job Summary: The Print IT Field Support IT Technician position is responsible for the installation, support, and repair of a variety of printing, scanning and other network connectivity issues as it relates to GFI’s MFPs and related software. This is a highly technical position which requires extensive knowledge of computers, networks and software gained from classroom and on-the-job training. This position requires a positive attitude and contribution from all team members.

Requirements

Customer Service Experience
Valid Driver’s License

Nice To Haves

A+ or Network+ Certification

Responsibilities

Perform a full range of configuration and connection of MFPs to customer’s networks and systems. This includes installation and configuration of print drivers and other software on customer’s computer systems, as well as customer training
Troubleshoot connectivity, printing, scanning problems as well as computer and network problems as necessary (as they relate to GFI equipment)
Understand printing from a large variety of software as well as configuration and use of print driver
Update firmware on a large variety of equipment
Maintain and manage a territory and all calls & installs in that territory
Responsible for the maintenance and protection of company property
Completes all required administrative tasks (paperwork) in an accurate and timely manner
Must complete all assigned computer based online training
Under the supervision of Field Support IT Manager or Service Manager, follow company training programs, policies, and guidelines
Demonstrate appropriate technical skills for the installation, support of connected equipment and related software
Troubleshooting of customer’s connectivity issues and customer training
Attend scheduled training/instruction when necessary to acquire/increase working knowledge of connectivity, networking, software applications, color calibration and color management techniques
Receive direction and perform assignments relative to the installation and configuration of office equipment that may be new and unfamiliar
Research problem on vendor’s websites and other online resources
Installs firmware updates, configuration of drivers and machine settings related to printing, scanning, and document server functions
Ensure the highest level of customer satisfaction with both our products and services
Understands and utilizes problem escalation procedures
Maintain productive and professional relationships with all GFI employees, customers, and vendors
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Solutions focused
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times

Benefits

401(k) with company match to help you plan for the future
Referral bonus program. Get rewarded for bringing great people to the team.
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company provided Life Insurance, STD, LTD and AD&D
Employee Assistance Program (EAP) for confidential counseling and support services
Paid Time Off starting on your hire date
Sick Time Off
Employee Discount Program for added savings