Print Equipment Service Lead
About The Position
Personalization Mall operates one of the largest and most advanced digital print environments in the region, producing millions of personalized products annually. This role is a key technical leader responsible for keeping our production equipment running at peak performance. We are seeking a hands-on, technically strong Print Equipment Service Lead who is ready to take ownership of equipment reliability today — and grow into broader operational leadership tomorrow. This role is ideal for someone who thrives in a fast-paced production environment, enjoys solving complex mechanical and technical challenges, and wants a clear path toward expanded leadership responsibilities in operations, engineering, or facilities management.
Requirements
- 2+ years operating printing equipment and understanding operator maintenance process
- 1 year of hands-on experience servicing commercial or industrial print equipment.
- Strong mechanical and electrical troubleshooting skills.
- Experience with digital and/or offset printing systems.
- Ability to interpret schematics and technical manuals.
- Strong problem-solving skills and ownership mindset.
Nice To Haves
- Technical certifications and/or Experience with large-format UV, dye-sub, latex, and digital press platforms (HP, Canon, Mimaki, Durst, Konica, or similar).
Responsibilities
- Oversee preventive and predictive maintenance for all print production equipment.
- Troubleshoot mechanical, electrical, and software-related issues to minimize downtime.
- Conduct root cause analysis and implement long-term corrective actions.
- Maintain service documentation and maintenance tracking systems.
- Identify opportunities to improve equipment uptime and workflow efficiency.
- Recommend equipment upgrades, modifications, and capital improvements.
- Support installation and optimization of new equipment.
- Train operators on proper equipment handling and basic troubleshooting.
- Mentor technicians and help build a high-performing service culture.
- Collaborate with Production and Operations to ensure equipment readiness.
- Manage relationships with OEMs and third-party service providers.
- Oversee spare parts inventory and vendor service agreements.
Benefits
- Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
- Flexible Spending Account
- Health Savings Account
- 401k retirement program
- Mental health resources/ Employee Assistance Program
- 80 hours of paid vacation time (accrued on an hourly basis)
- 9 paid holidays
- 30% employee discount across our family of brands
- Potential eligibility for annual merit-based wage increase, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
