Principal Worldwide Specialist Sales, Amazon Connect (CXE), AWS

Amazon • Chicago, IL

22d

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP).
Specialists own the end-to-end go-to-market strategy for their respective
technology domains, providing the business and technical expertise to help our
customers succeed. Partner teams own the strategy, recruiting, development, and
growth of our key technology and consulting partners. Together they provide our
customers with the expertise and scale needed to build innovative solutions for
their most complex challenges.

AWS is one of Amazon’s fastest growing businesses, servicing millions of
customers in more than 190 countries, reshaping the way global enterprises
consume information technology and powering the developers who are building the
next generation of global industry leaders. AWS customers include some of the
most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well
as some of the largest global enterprises like Shell International, Unilever,
Hitachi, Sharp, Bristol-Myers Squibb, and Samsung.

AWS is seeking an experienced Senior Sales Specialist to help us establish AWS
as the market leader for Amazon Connect - Amazon’s Contact Center as a Service
(CCaaS). This effort is in direct response to feedback from customers and seeks
to address the daily pain points of meeting the high bar of delivering great
customer service. This service will offer a compelling alternative for our
customers when faced with multiple components, channels and vendors, managing
long term commitments and very complex pricing models, and scaling based upon
the specific needs of their businesses. This exciting service is part of the
growing SaaS offerings from AWS such as Amazon Supply Chain and Clean Rooms. The
ideal candidate will have enterprise sales experience in areas such as
telecommunications, VoIP, CRM/ERP applications, call/contact center and/or the
integration of these complex solutions, be a self-starter, and be willing to
operate both tactically and strategically. As key team member in this fast
growing, exciting space you will have the opportunity to help drive the growth
and shape the future of a service category that will have a significant impact
on our customers’ business.

Requirements

• 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
• 7+ years of business development, partner development, sales or alliances management experience
• 5+ years of Amazon Connect or call center experience

Nice To Haves

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

Responsibilities

• Drive revenue and market share for AWS.
• Meet or exceed quarterly and annual revenue targets.
• Develop and execute against a sales plan.
• Maintain a robust sales pipeline.
• Work with partners and OEM’s to extend reach & drive adoption of AWS solutions.
• Manage contract negotiations along with the core sales organization.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

Benefits

• Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives.
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed