Principal Workforce Strategy Consultant

USAA

86d • $143,320 - $273,930

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. This pivotal role requires a strategic thinker who can analyze external trends, understand complex business strategies, and translate them into actionable workforce plans. You will indirectly lead a consulting team and drive workforce transformation in the financial services industry. You'll collaborate with key stakeholders to co-create innovative solutions that leverage AI and drive efficiency. If you're passionate about challenging the status quo, possess strong systems thinking skills, and excel at creating clarity from complexity, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the San Antonio, TX office. Relocation assistance is available for this position.

Requirements

• Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience may be substituted in lieu of degree.
• 10 or more years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations.
• Deep subject matter expertise in organizational effectiveness, business process optimization, role design, skill identification, change leadership, organizational and systems design, cultural integration, and high-performance teams.
• Proven ability to translate business strategy into actionable workforce plans and deliverables within the financial services industry.
• Deep understanding of external trends, macroeconomic factors, and industry best practices related to the workforce, preferably in financial services.
• Strong analytical and problem-solving skills, with the ability to develop creative and innovative solutions that address the unique challenges of the business.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels.
• Strong quantitative aptitude and experience with data analysis, insights, and influencing.
• Comfortable challenging the status quo and driving transformation initiatives.
• Proven ability to think systemically and translate complexity into clarity.
• Experience leveraging AI tools to drive efficiency and scalability.

Nice To Haves

• 15+ years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations.
• Experience with Design thinking and Agile ways of working.

Responsibilities

• Lead and mentor a consulting team, leveraging subject matter experts to develop and deliver impactful workforce strategies.
• Ensure successful execution against agreed-upon plans and objectives.
• Act as a key strategic partner to HRBPs, providing expert guidance and support in developing and implementing workforce strategies that address specific business needs.
• Drive the co-creation of comprehensive talent strategies, including build/buy/borrow/bot models, strategic workforce blueprints, and integrated annual delivery plans encompassing organizational, role, process, and skill development.
• Spearhead the development and execution of long-term workforce strategies aligned with the business’ goals.
• Analyze external trends, macroeconomic factors, and industry best practices to identify workforce opportunities and challenges.
• Partner with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce strategies and plans that address specific business needs.
• Define and deliver consulting activities (job analysis, role design, skills identification, etc.) tailored to the business line.
• Partner with Learning, Talent Acquisition, and Technology teams to develop learning journeys, hiring plans, and AI/automation solutions to optimize the workforce.
• Develop and implement innovative workforce solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results.
• Explore, evaluate, and integrate AI-powered tools and technologies to enhance strategic workforce planning processes, improve efficiency, and drive scalability.
• Lead change management efforts to ensure successful adoption of new workforce strategies and processes, focusing on overcoming resistance and fostering buy-in.
• Manage complex projects from initiation to completion, ensuring on-time delivery and effective results.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees