Principal UX Researcher

AT&T-posted 2 months ago

$158,200 - $237,400/Yr

Full-time • Senior

Remote • Bothell, WA

Telecommunications

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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Overall Purpose: Conduct product, user research, and analysis to inform and improve the design and functionality of products and services, ensuring they meet user needs and enhance overall user experience.

Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.
Knowledge and experience with applied qualitative and quantitative research methods including generative, formative, and evaluative methods.
Analyze and interpret complex research data to identify patterns, trends, and actionable insights.
Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process.
Create detailed user personas and journey maps based on comprehensive research data.
Continuously iterate on research methods and processes to ensure they remain effective and innovative.
Communicate insights and recommendations to senior stakeholders.

Bachelor's degree (BS/BA) desired.
7+ years of related experience.
Certification is required in some areas.
Ideal candidate has an MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science, Computer Science, Applied Mathematics) or equivalent experience.

Knowledge and/or experience in data analytics and machine learning.

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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