Principal, UX Researcher

Entegris • Bedford, MA

107d

About The Position

Our site in Billerica / Bedford, MA is seeking a hybrid Lead, UX Researcher to join our team. This person will work on a newly formed team that is helping shape the future of digital tools and platforms at Entegris. You'll work directly with highly technical and operationally savvy partners - engineers, scientists, operations leader, business leaders - to understand the full context of work, identify barriers, and shape solutions that lead to measurable outcomes. You'll design and execute research programs, establish measurement frameworks, and build continuous feedback loops to guide product evolution over time for experiences that improve complex operational workflows, support R&D innovation efforts, empowering users throughout the ecosystem, from the shop floor to executives, to do their best work. This is a hands-on, highly autonomous role for someone who brings strong product thinking, thrives in complexity, and is excited to help build a new practice from the ground up. As part of a newly forming Human-Centered Design practice, this role offers the unique opportunity to help shape how design and research integrate into our organization. You'll play an active part in establishing ways of working, lightweight processes, and best practices that enable high-impact outcomes within a lean, fast-moving environment. This is an ideal role for someone excited to help build not just great solutions - but a great design and research culture from the ground up.

Requirements

• 7+ years of experience, ideally including work in operational, manufacturing, or similarly complex environments.
• Experience with enterprise tools and operational workflows.
• Familiarity with dashboard design and tools used in manufacturing or supply chain contexts.
• Industry experience in manufacturing and supply chain is a strong bonus; B2B life sciences, pharmaceutical, medical device, and biotechnology sectors also considered.
• Familiarity with AI design principles, feedback loops, or agent-based UX.
• Experience with platforms like Google Cloud's AI suite or comparable technologies.
• Skilled in applying Jobs To Be Done (JTBD) and other outcome-focused research approaches.
• Proficient in both qualitative and quantitative research methods, with the ability to select and apply the right tools for each context.
• Experienced in building and analyzing surveys, designing experience measurement frameworks, and creating feedback loops for continuous improvement.
• Familiarity with experience measurement platforms and feedback collection tools; capable of guiding tool selection and implementation.
• Strong business acumen with the ability to connect user needs directly to operational and business outcomes.
• Excellent facilitation and communication skills; able to clearly present research insights to both technical and non-technical audiences.

Responsibilities

• Contribute to digital business transformation initiatives through research.
• Collaborate closely with engineers, scientists, operations and business leaders to map our ecosystem of users' needs.
• Support operational workflows and emerging AI-enabled tools with user-centered thinking.
• Help establish a new design research practice by defining ways of working, processes, and best practices.
• Create personas, journey maps, qualitative research plans and guides, feedback and insights reports.

Benefits

• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees