Principal UX Researcher/Design Strategist (Mobile Ethnographer - Contract)

Angi • NY

85d • $80 - $100

About The Position

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi's UX Research team, part of a multidisciplinary UX group, develops innovative home services experiences for homeowners and service professionals, spanning digital and physical interactions. We aim to redefine home services by creating simple solutions to complex problems. We value exploration, rapid iteration, and attention to detail, actively participating in every project phase from discovery to optimization. Our team possesses deep design knowledge and collaborates with interdisciplinary groups to deliver effective solutions for both sides of our marketplace. The UX Team at Angi is looking for a contract Principal level Design Strategist to lead a qualitative and ethnographic initiative focused on uncovering the deep, latent needs of homeowners across the entire lifecycle of home services. This work is foundational; its output will directly inform product and service strategy for Angi's core marketplace. This is a temporary remote position that offers the opportunity to work on a part-time or full-time basis. The hourly rate for this role ranges between $80.00-$100.00/hour.

Requirements

• 12+ years relevant experience and a proven ability to lead and deliver strategic research engagements in a fast-paced, business-focused environment
• Experience designing, launching, and managing a sophisticated, multi-phase qualitative study (specifically longitudinal diary studies, in-person ethnography, and in-depth interviews) across multiple cohorts
• Comfort and consistent experience translating complex multi-modal qualitative datasets into concise and meaningful learnings, behaviors, emotional drivers, and pain points
• Ability to build and present a compelling, evidence-based narrative combining empathy and business opportunity that directly influences roadmap decisions
• Prior experience working within a two-sided marketplace (e.g., home services, gig economy, e-commerce) is highly preferred
• Must be comfortable operating with high ambiguity and working side-by-side with business and strategy partners

Responsibilities

• Conduct and own mobile ethnographic research, leading multi-modal research, utilizing a mix of qualitative methods to explore both user behaviors and attitudes
• Focus on deeply understanding user needs, behaviors, and motivations of homeowners to guide product and strategy decisions
• Champion and teach the value of ethnographic research methods to the broader UX Research team
• Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to strategy initiatives
• Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs
• Apply research best practices to ensure high-quality, rigorous work

What This Job Offers

• Career Level: Senior
• Number of Employees: 1,001-5,000 employees